Technology / Carrier Service Models

5 Levels of Carrier Service

Flexible integration, scalable service, broker-focused execution. PayComp adapts to each carrier's technical readiness, operational appetite, and preferred reporting model.

PayComp team meeting around a conference table

Carrier-ready service model

Five ways to meet each carrier where they operate today.

Scalable service ladder

From hands-on reporting to enterprise custom integration.

PayComp can support the carrier at the level that fits today, then evolve the service model as integration maturity grows.

01

Level 1

Operational concierge

Manual Reporting Services

FTP or Direct Carrier Log-In

Hands-on reporting via secure FTP or direct portal access.

Ideal for carriers without technical integrations.

PayComp handles submission on your behalf.

02

Level 2

Platform orchestration

Third-Party Tool Integration

Payroll Platform Integrations

Automated payroll data sync to platforms like SmartPay or InsurePay.

Ideal for clients or carriers already using third-party platforms.

PayComp manages policy data and submissions across carriers.

03

Level 3

Direct API rail

Carrier-Direct API Integration

180-degree integration with carrier systems

Automated wage reporting directly to carrier APIs.

Ideal for carriers offering open API or proprietary endpoints.

No need for manual uploads or portal logins.

04

Level 4

Branded control layer

Dedicated 3rd Party Integration Reporting Tool

White-labeled portal or API endpoint branded to the carrier

Direct integration with all payroll providers and customized report structures.

Ideal for carriers that want a dedicated branded operating layer.

Dedicated implementation, support, and customized workflows managed by PayComp.

05

Level 5

Enterprise buildout

Full Development Engagement

Dual-side custom integration

PayComp builds custom APIs and connectors for both carrier and payroll sides.

Designed for enterprise carriers and payroll systems without pre-built integrations.

PayComp engineers custom integrations between carrier and payroll systems.

Broker-focused adaptability

One carrier strategy does not fit every carrier.

PayComp's service ladder lets brokers keep selling Pay-As-You-Go while the carrier's technical path matures from operational service to automated rails.

Meet carriers where they are technically today.
Preserve broker momentum while integration maturity evolves.
Standardize payroll-based reporting without forcing one rigid model.
Create a path from manual service to enterprise-grade API connectivity.

01

Operational concierge

Level 1

02

Platform orchestration

Level 2

03

Direct API rail

Level 3

04

Branded control layer

Level 4

05

Enterprise buildout

Level 5

Flexible by design

From manual service to full API integration — start at your level and build from there.

Whether a carrier needs manual service, third-party reporting, direct API integration, or custom development, PayComp can support the operating model.